Help If you have any problems or queries then please read the FAQ articles below before contacting the support team. Click on a sub-heading or question below to view further details. 1. Getting Started - New Clubs How do I set up a Fantastar league for my club? How much does it cost? 2. Registration How can I find out if my club has registered with Fantastar? How do I register a Fantastar user account? I want to join my club's league. How do I find out my club's league password? How do I join a league and create my Fantastar team? Is there a team budget? How many teams can I enter? How do I register as a club administrator? How much does it cost? 3. Signing In How do I sign in? How do I sign out? What do I do if I have forgotten my username or password? How do I change my username or password? How do I change my personal details? 4. Browser and Session Errors What do I do if I get a 'Security' error? What do I do if I get a 'Javascript' error? What do I do if I get a 'Server' error? What do I do if I keep on getting logged out? Does Fantastar support the Firefox and Opera browsers? 5. Transfers How do I make transfers? When can I make transfers? Can I make unlimited transfers before the season starts? How are player valuations calculated? What is the Fantastar rating? What do I do if I experience problems making transfers? 6. Fantasy Team Scoring How does my team score points? My team value has gone over budget. Why is that? How do I find out the latest points news for recent games? When are the points updated? How do I contact the league administrator? I don't think that the results are correct. What shall I do? How do I change my team name? I have more than one fantasy team. How do I switch between them? How do I receive the email that summarises my league position? 7. Player Scoring I am a player at the club. How do I track my points? How does my player score points? When are the points updated? How is my Fantastar rating calculated? At the start of the season there appears to be an excess of 4 and 5 star players. Why is that? 8. Competitions and Prizes How does the Fantastar competition work? How does the Fantastar leaderboard work? 9. Club Administration What is the league wizard? How do I add members to the club? How do I create a league? How do I decide the points scoring measures? How do I create league teams? What is the player star rating? Can I change the player star rating? hat happens to the player star ratings when the league starts? How do I invite people to join the league and register their fantasy teams? How do I enter results? Can others enter results? How do assistants add new players? What is the Fantastar Stats Engine? How and when are the points/statistics generated? When does the Fantastar Stats Engine run? My results are ready to be processed - what do I do now? Can I send out league stats email bulletins to my managers? How do I correct score errors? I have created more than one league. How do I switch between them? What happens at the end of the season? Are there any administrator top tips? How do I remove a manager team? 10. Assistants What are assistants? How many assistants can a team have? How do I become an assistant? Can I use my existing Fantastar account? I am also a Manager. How do I switch between roles? I am an Assistant for more than one league. How do I switch between them? How do I enter results? How do I update a result? How do I remove a result? How do I undo my changes? Who approves the result? How do I add a note to a result? How do I make player changes? How do I contact the administrator?